Shipping Policy
Shipping & Delivery Policy
At Jorlyse, we are committed to delivering your jewelry safely and swiftly. All orders are processed with care and shipped via our trusted logistics partner, YunExpress.
1. Order Processing & Handling Time
Before your order is shipped, we need time to prepare, inspect, and package your items with love.
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Standard Items: 1 – 3 business days
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Custom & Personalized Items: 3 – 5 business days (due to hand-crafting and engraving procedures)
Note: Processing times apply to orders placed Monday through Friday. Orders placed on weekends or public holidays will begin processing on the next business day.
2. Shipping Rates & Delivery Times
We offer two shipping options to suit your needs:
| Shipping Method | Order Value | Shipping Fee | Estimated Delivery Time |
| Standard Shipping | $39.99 and over | FREE | 9 – 12 Business Days |
| Under $39.99 | $5.99 | 9 – 12 Business Days | |
| VIP Express Shipping | $39.99 and over | $4.99 | 5 – 9 Business Days |
| Under $39.99 | $7.99 | 5 – 9 Business Days |
3. Order Tracking
Once your order is dispatched from our warehouse, you will automatically receive a shipping confirmation email containing your tracking number.
You can track your shipment anytime by entering your tracking number at:
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Official Tracking Portal: https://www.17track.net/en
(Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation email.)
4. Shipping Address & Delivery Notes
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Correct Address: Please double-check your shipping address during checkout. Jorlyse is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
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Customs & Taxes: International shipments may occasionally experience minor delays due to local customs clearance, which is beyond our control.
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Multiple Items: If your order includes multiple items (e.g., standard jewelry alongside a custom item), we may ship them together once all personalized items are ready.
5. Need Help with Your Delivery?
If you have any questions regarding your shipment or if your package is delayed, please contact our support team at support@Jorlyse.com with your order number, and we will gladly assist you!