Return & Refund Policy

Thank you for shopping at Jorlyse. We take great pride in the quality and craftsmanship of our jewelry. If you are not entirely satisfied with your purchase, we are here to help.

1. Standard Return Window
We offer a 30-day return policy for eligible items. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following criteria:

Unworn, unused, and in the same condition that you received it.

Free from scratches, stains, or signs of wear.

Returned in its original packaging (including boxes, pouches, certificates of authenticity, and tags attached).

Accompanied by a valid receipt or proof of purchase.

2. Custom & Personalized Jewelry (Final Sale)
Due to the unique nature of custom-made items, all personalized and custom jewelry pieces are FINAL SALE and cannot be returned, exchanged, or refunded.

Custom items include, but are not limited to:

Engraved jewelry (names, dates, initials, or custom text)

Custom photo or handwriting pieces

Special order sizes or bespoke designs

Exception: If your custom item arrives defective, damaged, or with an error caused by us (e.g., incorrect spelling vs. your submitted order), please contact us within 7 days of delivery, and we will gladly replace or repair the item free of charge.

3. Non-Returnable Items
The following items cannot be returned or refunded:

Custom or personalized jewelry (unless defective upon delivery)

4. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If an item is defective, damaged in transit, or if you received the wrong item, please contact us immediately at support@Jorlyse.com within 7 days of delivery.

Please include:

Your order number

Clear photos or a short video showing the issue

A brief description of the problem

Once verified, we will arrange a replacement, repair, or full refund at no additional cost to you.

5. How to Initiate a Return
Contact Support: Email us at support@Jorlyse.com with your order number and the reason for the return.

Receive Authorization: If your return is approved, our team will provide you with a Return Authorization number and the detailed return shipping address. (Do not send items back without contacting us first, as unauthorized returns will not be accepted).

6. Return Shipping Costs
Customer Responsibility: Customers are responsible for paying their own return shipping costs for standard returns (e.g., preference returns, wrong size ordered). Shipping fees are non-refundable.

Store Responsibility: If the return is due to our error (damaged, defective, or incorrect item sent), Jorlyse will cover the return shipping costs or issue a pre-paid shipping label.

7. Refunds & Processing
Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed back to your original payment method within 5–7 business days.

Note: Please remember it may take some additional time for your bank or credit card company to process and post the refund.