FQA

FAQ & Store Policies

Last Updated: [Date]

By placing an order with Jorlyse, you agree to the policies below.

Orders & Payment
Processing: 1–3 business days.

Cancel/Change: Contact us within 12–24 hours. Once shipped, changes are not possible.

Payment: PayPal

Shipping
International shipping: us, ca.

Delivery time: Standard 7–20 business days; Express 9–12 business days after processing.

Tracking: Sent by email once shipped. Updates may take 2–5 business days.

Wrong address: Customer is responsible for incorrect or incomplete addresses.

Condition: Unused, undamaged, original packaging.

Non-returnable: Custom/personalized items

Return shipping: Customer pays unless item was damaged, defective, or wrong.

Refunds: Processed within 5–10 business days after inspection.

Damaged or Wrong Items
Contact us within 48–72 hours of delivery.

Provide order number, photos/video, and issue description.

We may offer replacement, refund, or partial refund.

Lost or Stolen Packages
If tracking shows delivered, contact the carrier first.

If tracking shows no delivery, contact us and we will help investigate.

Contact
Email: support@Jorlyse.com

Hours: [Monday–Friday, 9:00–18:00, Time Zone]

Response time: Usually within 24hours.